Frequently Asked Questions
about Axzons and CDPAP

How much will I get paid?

Questions about Payment
Caregiver Pay Rate

Payment + benefits depend on the patient’s location and insurance plan. Please call us at 866-429-9667 to find out your exact rates.

This depends on two things:
  • How many hours the consumer is approved for.
  • How many hours the consumer wants you to work.
All work hours are subject to appropriate labor regulations and policies.

If the patient you serve is authorized to receive more than 40 hours per week AND you work over 40 hours in a given week, you’ll start getting paid overtime.

Yes, but you’ll need to split the hours. For example, if Mom qualifies for 23 hours per week and Dad qualifies for 20 hours per week, you can work in the home for 43 hours and be paid for 43 hours. The hours will be split: you cannot be on the clock for both Mom and Dad at the same time

See question above. You can add their hours together and work all the hours, but you will never get paid double per hour.

No – not if you are legally married to your spouse.

The exact number of hours you can work depends on insurance approval and patient preference. Axzons CDPAP allows caregivers to work up to 60 hours per week.

As you work, you’ll accrue up to 40 paid sick hours each year. Plus, you can get direct deposit, overtime, paid family leave, and disability (if you qualify). And in many NY locations, caregivers are eligible for a free health benefits package.

No, we are unable to reimburse travel expenses on this program.

You’ll get paid every Friday — guaranteed. (As long as you submitted your hours properly, of course!) Our caregivers appreciate that their payments come in like clockwork; no exceptions.

No. Some benefits are affected by the number of hours worked, but you’ll get paid as a caregiver for whatever hours you worked.

You’ll get a paycheck every Friday by direct deposit, mailed check, or pay card (provided at no cost).

Yes. The exact overtime rate depends on your location and insurance plan. Please call us at 866-429-9667 to find out.

Hours and Tracking

Hours are flexible, so you and the person you care for can make a schedule that works for you both.

We have a special app for caregivers, so you can clock in and out on your phone. No paperwork, no timesheets — it’s fast and simple

That’s why our dedicated staff members are here. Our average phone wait time is in seconds, so if you ever have a problem, just pick up the phone — you can expect a helpful, professional resolution immediately. You can also email us accounts@axzonscdpap.com

We encourage every patient to sign up at least 2 caregivers. This way, if you cannot care for your loved one on a particular day, your back-up caregiver can step in.

And if you need coverage for a longer period of time, contact us at 866-429-9667. We can set your loved one up with another one of our programs where we match them with a professional and caring home attendant.

No worries. As you work, you’ll accrue up to 40 hours of paid sick time each year. Axzons CDPAP caregivers get lots of great benefits: sick time, regular pay, direct deposit, overtime, paid family leave (if you qualify), and disability (if you qualify). And in many NY locations, caregivers are eligible for health benefits — with no monthly fee!

Axzons CDPAP does not offer outside aides under CDPAP — but you can avoid this conflict if the patient signs up more than one caregiver.

And if you need coverage for a longer period of time, contact us at 866-429-9667. We can set your loved one up with another one of our programs where we match them with a professional and caring home attendant.

Caregiver Benefits

LOTS! Axzons CDPAP caregivers get on-time pay (we’ve never missed a payment!), paid sick time, direct deposit, overtime, paid family leave (if eligible), and disability (if eligible). And in many NY locations, caregivers are eligible for health benefits — with no monthly fee!

Yes! If you live in New York City, or Nassau, Westchester, or Suffolk counties, you may get health insurance — with no monthly fee. And in ALL New York locations, you can always join our highly affordable company plan. Speak to one of our representatives for more details by calling 866-429-9667.

As you work, you’ll accrue up to 40 hours of paid sick time each year.

Yes! All caregivers are eligible for a generous 401(k) package. If you choose to contribute 3% of your weekly pay to your 401(k), we’ll contribute the same amount, free of charge. And if you contribute an additional 2% on top of that, we’ll match it by 50%.

Am I eligible?

Questions about Medicaid, Medicare & Insurance
Medicaid and Medicare

YES. This program is ONLY for Medicaid recipients, without exception. Medicare is not enough. If you don’t have Medicaid but think you may be eligible, call 1-844-429-9667 Ext 4 now to reach a partner vendor who can help you get Medicaid.

Only if she has Medicaid too (Medicare is NOT enough).

Medicaid is a state and federal program that provides health coverage if you have a low income. Medicare is a federal program that provides health coverage if you are 65 and older or have a severe disability, no matter your income.

Yes! As long as you have Medicaid, you are eligible to apply.

No. You need Medicaid. If you don’t have it but think you may be eligible, call 1-844-429-9667 Ext 4 now to reach a partner vendor who can help you get Medicaid.

I don’t have Medicaid, but I think I may be eligible.

Call 1-844-429-9667 Ext 4 now to reach a partner vendor who is committed to helping you get Medicaid. If all the intake reps are tied up, leave a voicemail—you’ll get a call back shortly.

If you pay your Medicaid spend-down each month, you can join the program.

An agency caregiver is a home health aide. They are hired and employed by a home care agency. A CDPAP caregiver is hired by the patient themselves — and they are often a family member or friend of the patient.

At Axzons CDPAP, we can help you hire a caregiver through the CDPAP program: click here to see if you are eligible.

 

If you…

– are not eligible for the CDPAP program

– don’t have a family member/friend who can care for you

– prefer to hire an aide through our home care agency,

we can help you too: call us now at 1-866-429-9667

Medical Eligibility

If you need help with activities of daily living — like shopping, cleaning, bathing, and grooming — there’s a good chance you’re eligible. A Medicaid nurse and/or a nurse from your plan will visit you at home to determine (a) if you’re eligible and (b) how many weekly hours of care you can get.

No. If a person has Medicaid and needs care, they can qualify.

My parent is already getting home care some days of the week.

In general, Axzons CDPAP and regular home care are mutually exclusive. The insurance company will require the patient to choose one program and go with that program for all their care. Also, Axzons CDPAP will not add hours to a member’s plan of care. For example, if your parent is approved for 3 days of care, they can get 3 days of care — through Axzons CDPAP OR home care, not both.

If you are with an MLTC already, you may be eligible. If you are not currently enrolled with an MLTC, unfortunately we will not be able to enroll you into our program.

Insurance Questions

Axzons CDPAP works with most MLTC and Medicaid HMOs throughout the entire New York State.

Disability and Special Needs

Yes — if he has Medicaid and needs care.

Yes — if she has Medicaid and needs care.

Yes — if she is not on any other program. If she is on a special waiver program called OPWDD (Office for People With Developmental Disabilities), she cannot join Axzons CDPAP, because we are only able to work with an MLTC or Medicaid HMO.

Can I be a caregiver?

Questions for caregivers
Who can be a caregiver?

Your son, daughter, grandchild, relative, friend or existing home attendant — anyone except your

  • Legal spouse
  • Designated representative (the person who makes home care decisions for you)
  • Parent (if you are under 21).

Yes, as long as she has Medicaid and lives in New York.

Only if he is over 21 years of age. Parents cannot be caregivers for children under 21.

No — not if you are his legal spouse. Legal spouses cannot serve as caregivers for each

other in this program.

Yes, as long as they have Medicaid and live in New York.

Yes, as long as she has Medicaid and lives in New York.

Yes! You can be a caregiver if you are 18 years or older.

Yes, as long as you have valid work authorization. Not sure how to get that? Contact us at 866-429-9667.

Yes! Patients and caregivers can reside in the same home.

Please call us at 866-429-9667 to find out. In some cases, this is possible.

I want to work with Axzons CDPAP!

Yes, as long as you can put in the hours needed.

Yes! Axzons CDPAP has recently opened its own Home Health Aide (HHA) agency. We accept only dedicated caregivers who take great pride in their work. Click here to learn more and apply.

Caregiver Qualifications + Process

Nope! No certifications; no prior training. You just need to be a capable person who wants to care for someone they love.

You could still be caregiver. In this program, background checks for caregivers are not required.

Process of getting approved as a caregiver

If you are 18 or older and authorized to work in the US, you can get approved! You’ll need to get a physical exam, sign some paperwork, and show your ID. No need to travel to our office — we’ll come to the patient’s house!

Yes. Call our office at 866-429-9667 to get the details.

What are the steps to sign up?

Questions about the Enrollment Process
What is the process of signing up?

Here are the steps:

1 – CALL. You’ll call us at 866-429-9667. One of our intake representatives will help you get started on obtaining authorization from the patient’s Medicaid insurance.

2 – FORMS. We’ll fax the forms to your physician directly Just provide us their name, phone and fax number.

3 – IN-HOUSE/ ZOOM VISIT. One of our onboarding field specialists will conduct an in-home/ ZOOM orientation with both the patient and the caregiver, ensuring that all parties involved understand the process and responsibility.

4 – WELCOME ABOARD! A member of our welcoming team will welcome the patient into the program, give a username and password for our app, trigger caregiver payroll, set the caregiver schedule, and introduce the care team coordinator. You are all set for loving care to begin!

It can take anywhere from one to two weeks, depending on how fast your insurance sends approval.

Nope! You’ll email or fax the necessary forms, and we’ll come to you/zoom for the orientation.

You can visit our offices by appointment only. We have offices in:

Long Island

Queens

Bronx

Brooklyn

Buffalo

Suffolk

Shelter Island

Rochester

Syracuse

Manhattan

But if you don’t live nearby, no worries: you don’t have to come into our office to sign up.

You can email them to: intake@axzonscdpap.com or fax them to: 1-866-429-9667

Can this program work for me?

Questions for the Patient

Your son, daughter, grandchild, relative, friend or existing home attendant — anyone except your

  • Legal spouse
  • Designated representative (the person who makes home care decisions for you)
  • Parent (if you are under 21).

Yes! Patients and caregivers can reside in the same home.

No! This is a Medicaid-funded program; you will not pay anything.

No — not if they are your legal spouse. Legal spouses cannot serve as caregivers for each other in this program.

Yes, the CDPAP by Axzons CDPAP program is instead of traditional homecare.

Nothing! This is a Medicaid-funded program; you will not pay anything.

Our program is funded by Medicaid. Medicaid will pay your daughter to care for you during the time allotted to you by your Medicaid insurance company.

Switching programs

Yes! Call us now at 866-429-9667 and we’ll show you how.

Call us; it’s simple. We need your physical exam results, we need the patient to request the switch from their insurance case manager, and we will come to the house to sign you up.

How does this program work?

General Questions about Axzons CDPAP

No — this program is only available in New York.

Yes! Axzons CDPAP operates in every one of New York’s counties. So wherever you are in New York, you can enjoy this program. 

Medicaid pays for this program; it is free for all members. 

If you are Medicaid-eligible, you can hire a family member or friend to take care of you, and Axzons CDPAP will pay your caregiver through the state’s CDPAP program.

This is likely fine. Please call us at 866-429-9667 to discuss the details of your situation. 

In general, a patient cannot get Axzons CDPAP AND regular home care. The insurance company will require the patient to choose one program and go with that program for all their care. Also, Axzons CDPAP will not add hours to a member’s plan of care. For example, if you are approved for 20 hours per week of care, you can get 20 hours of care — through Axzons CDPAP OR home care, not a combination. 

We cannot add hours to your mom’s existing allotment; we can only allow you to take over existing hours of home care. 

 

If your mom prefers to get care in the late afternoon/evenings (for example 5-9 pm) 

and it works better for you, that’s fine. 

 

If you want to get paid for overnight care, this will require a special review and approval by your mom’s insurance company. The approval must indicate a clear need for care to take place specifically during night time hours. 

Current Caregivers

Questions for active Axzons CDPAP Caregivers

Go to play store / app store and search “Axzons CDPAP Plus.” Press install. When installation is complete, press open. Review and allow the app the requested permissions. 

Log in with the caregiver code and password received during your welcome phone call. If you don’t have that information, please contact your care coordinator. 

You can access your pay stubs through the Axzons CDPAP app by tapping on the “My Payroll” button. You can also go to axzonscdpap.com/payroll. 

Please contact your coordinator — they will look into it and help you work things out.

No. But the app should work for you on any phone or tablet — it doesn’t have to be yours. 

Please contact our plan administrator at 866-429-9667 for a detailed explanation of your benefits. 

When the patient is hospitalized, you must contact your coordinator immediately to inform them. You are NOT to clock in once the patient is admitted as the insurance will not pay for home care services during hospitalization. 

AM I ELIGIBLE

Contact Information: